How do I make an insurance claim for property damage?

If your residential or business premises have been damaged,  Aspray  could help you achieve a fair settlement from your insurer and, working with vetted contractors, aim to reinstate your property to its pre-loss condition as swiftly as possible.  

Aspray has over 15 years’ experience in property damage claims management, supporting policyholders throughout the UK with their award-winning service, meaning that they know how to see a claim through from inception to completion, whilst keeping you, the policyholder, updated throughout the claims process. 

Business Insurance Service offer a valuable property claim support service from Aspray, for all our customers who own residential or commercial property and have experienced property damage which results in the need to make an insurance claim.

Aspray has a network of experienced loss assessors across the UK. At Aspray, the friendly and approachable team means that you can relax in the knowledge that you will receive a professional and efficient service for any commercial or residential property damage insurance claim, should you choose to instruct them. 

Best of all, there is NO CHARGE to you, the policyholder for the Aspray service provided Aspray instruct and project management the vetted contractors who complete the reinstatement works. Please note, any excess stated within your policy by your insurer will still apply. 

In the event you need to make a property damage insurance claim call Aspray on 0800 077 6705 and quote ‘Business Insurance Service

property damage insurance claim

How do I report an insurance property damage claim?

With Aspray, there are 2 options as to how you make your initial property damage claims report, regardless of who your insurer is – should you wish to utilise the full service Aspray claims management offering.

You have free choice to manage your claim directly with insurers and multiple contractors directly. Insurers contact details can be found in your policy wording, please contact us for more details or for duplicate documents.

Option A :- Business Insurance Service policyholders can contact Aspray directly (no matter who your insurers are), mention you are a Business Insurance Service client and your claim will be registered.

Aspray can be emailed at claims@aspray.com, the Aspray claims team will require the following information;

a. Name and postcode of policyholder (claim address if different).
b. The contact details the Policyholder is happy for Aspray to contact them on (work, home & mobile if possible).
c. The best time to contact the policyholder, if available.

Option B :- Inform Business Insurance Service of your property damage claim and we will instruct Aspray and insurers on your behalf. Aspray Head Office will call you within the next 2 hours to take your instruction in arranging a suitable time for a local representative to visit your premises and view the damage.

When the local Aspray representative visits your premises, they will be asking the policyholder to sign an authorisation form to appoint Aspray as an Appointed Representative to work on the policyholder’s behalf (also known as a mandate), this mandate is made in respect of the interests of this particular claim only.

In the event you need to make a property damage insurance claim call Aspray on 0800 077 6705 and quote ‘Business Insurance Service

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We understand that unfavourable incidents can occur, but insurance can provide necessary protection, call us on 01273 789 979

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